BackThe Grandlake Resorts : Kutty Kerala in Poolampatti

Cancellation and Refunds Policy

We understand that plans can change. Please read our cancellation and refund policy carefully for The Grandlake Resorts : Kutty Kerala in Poolampatti.

Please note: We advise guests to check the specific cancellation policy as indicated during the booking process after selecting dates, as the policy may differ for certain dates or seasons.

1. Room Specific Cancellation Policies

River View Superior Room

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Blue Lagoon Premium Room

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Oasis Family Room

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Big Boss Luxe

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Superior Garden Plunge

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Big Boss House

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Executive Room

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

River View Superior Twin Room

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Grand Presidential Suite

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Vip Hide Away

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

Pink Oasis Family Room

Full refund if cancelled up to 7 days before check-in. 50% refund if cancelled up to 4 days before check-in.

2. Cancellation by The Grandlake Resorts : Kutty Kerala in Poolampatti

In rare cases where we need to cancel due to unforeseen circumstances (weather, safety concerns, etc.), you will receive a full refund or alternative booking options.

3. Refund Process

  • Refunds are processed within 7-10 business days
  • Original payment method will be used for refunds
  • Transaction fees are non-refundable

4. No-Show Policy

If you fail to arrive on the scheduled date without prior notification, no refund will be provided.

5. How to Cancel

To cancel or modify your booking, please reach out to us directly using the details provided on our contact page. Please include your booking reference number.